Remote Care Center Specialist - 3rd Shift

Modivcare; Manchester (NH); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. The position starts at $16/hr with 3rd shift availability and a requirement to work one weekend day.

As a Care Center Representative you will handle emergency and non-emergency calls, provide compassionate support, document interactions in real-time, and maintain strict confidentiality while utilizing CRM systems and MS Office tools. Training and compliance exams are required.

Qualifications

• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Ability to handle high volume calls with empathy and professionalism.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Independent work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Typing 35 WPM

Job description

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. The position starts at $16/hr with 3rd shift availability and a requirement to work one weekend day.

As a Care Center Representative you will handle emergency and non-emergency calls, provide compassionate support, document interactions in real-time, and maintain strict confidentiality while utilizing CRM systems and MS Office tools. Training and compliance exams are required.