Remote Care Center Specialist (3rd Shift)

Modivcare; Lorida (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. The position offers a starting wage of $16 per hour with 3rd shift and at least one weekend day required.

You will respond to alerts, provide compassionate support, and document calls in real-time while maintaining confidentiality. The ideal candidate will have 0–1 year of customer service experience in healthcare or contact centers, strong communication skills, and the ability to work independently in a remote,

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum speeds: 50 Mbps download and 25 Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Empathy

Independent worker

CRM familiarity

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. The position offers a starting wage of $16 per hour with 3rd shift and at least one weekend day required.

You will respond to alerts, provide compassionate support, and document calls in real-time while maintaining confidentiality. The ideal candidate will have 0–1 year of customer service experience in healthcare or contact centers, strong communication skills, and the ability to work independently in a remote,