Remote Care Center Specialist — 3rd Shift (Weekend)

Modivcare; Oklahoma; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support for members from a fully remote workplace. You will handle high volumes of calls, document details in real time, and communicate with empathy to ensure a positive experience.

This entry-level role requires a High School Diploma or GED, 0–1 year of customer service, weekend availability, and reliable internet.

Qualifications

• HS diploma or GED required.
• 0–1 year of customer service experience.
• Weekend availability and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts and real-time responses.
• Monitor a high volume of medical alerts and alarms with empathy.
• Record call details and messages into a database in real-time with accuracy.
• Verify and update customer information to keep records current.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Discuss preventative healthcare services with members.

Skills

Exceptional customer service

Strong communication

Empathy under pressure

Independent and collaborative

Typing 35 WPM

CRM software familiarity

Navigate multiple screens

MS Office (Word, Excel, Outlook)

Education

High School Diploma or GED

Tools

CRM systems

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support for members from a fully remote workplace. You will handle high volumes of calls, document details in real time, and communicate with empathy to ensure a positive experience.

This entry-level role requires a High School Diploma or GED, 0–1 year of customer service, weekend availability, and reliable internet.