Remote Care Center Specialist (3rd Shift)

Modivcare; Central City (NE); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote, third-shift role. You will handle high volumes of emergency and non-emergency calls with empathy, document interactions in real time, and support members with responsive, accurate information.

The position requires a HS diploma or GED, 0–1 year in customer service, and willingness to work weekends and overtime. Ideal candidates are skilled communicators with the ability to multitask across screens and software while

Qualifications

• Must have strong customer service skills and empathy.
• Good written and verbal communication abilities.
• Able to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Answer incoming calls and determine priorities per protocol.
• Provide compassionate customer support using scripts and discretion.
• Monitor medical alerts and document details in real time.
• Verify and update customer information in the system.
• Troubleshoot alarms and report issues for maintenance.
• Meet compliance and training requirements.

Skills

Customer service

Oral & written communication

Empathy under pressure

Independent & collaborative

Education

High School Diploma or GED

Tools

Typing 35 WPM

CRM software

Multi-screen navigation

MS Word, Excel, Outlook, PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote, third-shift role. You will handle high volumes of emergency and non-emergency calls with empathy, document interactions in real time, and support members with responsive, accurate information.

The position requires a HS diploma or GED, 0–1 year in customer service, and willingness to work weekends and overtime. Ideal candidates are skilled communicators with the ability to multitask across screens and software while