Remote Care Center Specialist - 3rd Shift

Modivcare; Crystal Bay (NV); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative for a fully remote, 3rd shift role. You will handle incoming calls, provide compassionate support, monitor medical alerts, and log details in real-time. The position requires a HS diploma or GED and 0–1 year of customer service experience, preferably in healthcare or a contact center.

Weekly weekend work, overtime, and flexible hours are available. The role emphasizes empathy, clear communication, and the ability to multitask across multiple

Qualifications

• Soft skills in customer service, empathy, and communication.
• Ability to work independently and collaboratively in a remote role.
• High School diploma or GED required.
• Experience in a contact center or healthcare setting preferred.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms with accuracy.
• Record call details, dispatches, and messages in real-time in a database.
• Communicate with empathy to ensure a positive member experience.
• Verify and update customer information in the system.

Skills

Customer service

Communication

Empathy

Multitasking

Remote work

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote, 3rd shift role. You will handle incoming calls, provide compassionate support, monitor medical alerts, and log details in real-time. The position requires a HS diploma or GED and 0–1 year of customer service experience, preferably in healthcare or a contact center.

Weekly weekend work, overtime, and flexible hours are available. The role emphasizes empathy, clear communication, and the ability to multitask across multiple