Remote Care Center Specialist (3rd Shift)

Valued Relationships, Inc.; Columbus (OH); Remoto; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

Employer Paid Life Insurance

Voluntary Life Insurance

Descrizione del lavoro

Modivcare is seeking a Care Center Representative for a fully remote role. You will answer emergency and non-emergency calls, follow protocols, and dispatch responses with empathy and accuracy.

The position requires a High School Diploma or GED and 0–1 year of customer service experience. Candidates must be able to work 3rd shift including one weekend day, with reliable internet and a quiet home office.

Competenze

• 6–12 months of customer service experience preferred.
• Able to work 3rd shift and weekends as required.
• Remote work capability with reliable internet and home setup.

Mansioni

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.

Conoscenze

Exceptional customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Independence + collaboration

Typing speed 35 WPM

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Formazione

High School Diploma or GED

Strumenti

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Descrizione del lavoro

Modivcare is seeking a Care Center Representative for a fully remote role. You will answer emergency and non-emergency calls, follow protocols, and dispatch responses with empathy and accuracy.

The position requires a High School Diploma or GED and 0–1 year of customer service experience. Candidates must be able to work 3rd shift including one weekend day, with reliable internet and a quiet home office.