Remote Care Center Specialist - 3rd Shift

Modivcare; Athens (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Employee discounts

401(k) with company match

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers 3rd shift with at least one weekend day, starting at $16/hour.

You will handle high-volume calls, document details in real-time, and maintain confidentiality while delivering empathetic service. Ideal candidates have 0–1 year in customer service, proficiency with CRM systems, and the ability to work across multiple screens.

Qualifications

• High school diploma or GED required.
• 1 year or less experience in customer service or contact center preferred.
• Remote work requires reliable internet access and the ability to work weekends as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful situations.
• Record call details, dispatches, and messages into a database in real-time with accuracy.
• Communicate with empathy, respect, and patience to ensure a positive member experience.
• Verify and update customer information to ensure records are accurate.

Skills

Customer service

Oral & written communication

Empathy

Multitasking

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers 3rd shift with at least one weekend day, starting at $16/hour.

You will handle high-volume calls, document details in real-time, and maintain confidentiality while delivering empathetic service. Ideal candidates have 0–1 year in customer service, proficiency with CRM systems, and the ability to work across multiple screens.