Remote Care Center Specialist - 3rd Shift

Modivcare; Virginia; Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and coordinate responses for members nationwide. This remote role requires strong communication, empathy, and the ability to manage high-volume calls.

The position starts at $16/hour, with shift timing on 3RD shift and weekend requirements. Candidates should be located in the United States and meet remote capability requirements, including internet speeds.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum internet speeds of 50Mbps down / 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Excellent communication

Calm under pressure

Self-motivated

Typing 35 WPM

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and coordinate responses for members nationwide. This remote role requires strong communication, empathy, and the ability to manage high-volume calls.

The position starts at $16/hour, with shift timing on 3RD shift and weekend requirements. Candidates should be located in the United States and meet remote capability requirements, including internet speeds.