Remote Care Center Specialist (3rd Shift)

Modivcare; Salem (NH); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with 3rd shift hours and weekend requirements, starting at $16 per hour.

You will handle inbound alerts, document interactions in real-time, and follow scripted and non-scripted responses to ensure patient safety and satisfaction. Training and compliance testing are part of the onboarding process.

Qualifications

• Requires a High School Diploma or GED.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability with minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Skills

Exceptional customer service

Communication skills

Empathy under pressure

Independent and team player

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Internet navigation

Data entry accuracy

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with 3rd shift hours and weekend requirements, starting at $16 per hour.

You will handle inbound alerts, document interactions in real-time, and follow scripted and non-scripted responses to ensure patient safety and satisfaction. Training and compliance testing are part of the onboarding process.