Remote Care Center Specialist — 3rd Shift

Modivcare; New Mexico; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to support members nationwide from a fully remote work environment. You will respond to calls, assess urgency, document details in real time, and provide empathetic customer service.

The ideal candidate has a high school diploma or GED, 0–1 year of experience in customer service, strong communication skills, and the ability to handle high-volume situations. The position requires weekend shifts and reliable home internet.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Empathy

Communication

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative to support members nationwide from a fully remote work environment. You will respond to calls, assess urgency, document details in real time, and provide empathetic customer service.

The ideal candidate has a high school diploma or GED, 0–1 year of experience in customer service, strong communication skills, and the ability to handle high-volume situations. The position requires weekend shifts and reliable home internet.