Remote Care Center Specialist (3rd Shift)

Modivcare; Michigan; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role requires 3rd shift, weekend work, and handling high volumes with empathy and clarity.

You will answer calls, document details, troubleshoot alarms, advise on preventive services, and maintain confidentiality. The ideal candidate has a high school diploma, 0–1 year of customer service experience, and the ability to work independently with reliable

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum internet speeds of 50Mbps down / 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Empathy

Multi-tasking

Typing 35 WPM

CRM software

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role requires 3rd shift, weekend work, and handling high volumes with empathy and clarity.

You will answer calls, document details, troubleshoot alarms, advise on preventive services, and maintain confidentiality. The ideal candidate has a high school diploma, 0–1 year of customer service experience, and the ability to work independently with reliable