Remote Care Center Specialist (3rd Shift)

Modivcare; Saint Paul (MN); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp​

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort, support, and peace of mind to individuals and families nationwide. This fully remote role requires a compassionate, efficient communicator who can handle high call volumes and protect sensitive information.

The ideal candidate has 0–1 year in customer service, strong typing (35 WPM), and proficiency with standard MS Office tools. Weekend availability and a security-conscious mindset are essential.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Calm under pressure

Independence

Education

High School Diploma or GED

Tools

CRM software

Microsoft 365

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort, support, and peace of mind to individuals and families nationwide. This fully remote role requires a compassionate, efficient communicator who can handle high call volumes and protect sensitive information.

The ideal candidate has 0–1 year in customer service, strong typing (35 WPM), and proficiency with standard MS Office tools. Weekend availability and a security-conscious mindset are essential.