Remote Care Center Specialist (3rd Shift)

Modivcare; Tennessee; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp(

Health Care and Dependent Care FSA

Pre-Tax and Post --Tax Commuter and 5

401(k) Retirement Savings Plan with 0

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, etc

Job summary

Modivcare is hiring a Care Center Representative for a fully remote role. The position starts November 30th, 2026, with 3rd shift availability and includes weekend work.

Starting compensation is $16 per hour, with a focus on compassionate, script-supported customer service for members nationwide. The role requires handling high volumes of calls, maintaining confidentiality, and using multiple screens and systems.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work weekends, overtime, and flexible hours.
• Remote capability with minimum internet speeds 50 Mbps down / 25 Mbps up.
• Able to sit at a computer with headset for long periods.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Job description

Modivcare is hiring a Care Center Representative for a fully remote role. The position starts November 30th, 2026, with 3rd shift availability and includes weekend work.

Starting compensation is $16 per hour, with a focus on compassionate, script-supported customer service for members nationwide. The role requires handling high volumes of calls, maintaining confidentiality, and using multiple screens and systems.