Remote Care Center Specialist — 3rd Shift

Modivcare; Columbia (SC); Remoto; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Descrizione del lavoro

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 3rd shift (weekends required) and compensation starting at $16/hr.

The position focuses on responding to alerts, providing compassionate support, and maintaining accurate records across healthcare systems. The ideal candidate will have 0–1 year in customer service, strong communication, and the ability to work independently in a remote setting.

Competenze

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Mansioni

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Conoscenze

Customer service

Interpersonal skills

Oral communication

Written communication

Calm under pressure

Self-motivation

Independent work

Formazione

High School Diploma or GED

Strumenti

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Descrizione del lavoro

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 3rd shift (weekends required) and compensation starting at $16/hr.

The position focuses on responding to alerts, providing compassionate support, and maintaining accurate records across healthcare systems. The ideal candidate will have 0–1 year in customer service, strong communication, and the ability to work independently in a remote setting.