Remote Care Center Specialist | 3rd Shift

Modivcare; Bozeman (MT); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Résumé du poste

Modivcare is seeking a Care Center Representative for a fully remote role. Start date listed as November 30, 2026. Shifts are 3rd shift only with one required weekend day.

Compensation starts at $16/hr. You will handle emergency and non-emergency calls, provide empathetic support, and document interactions in real time. Ideal candidates have 0–1 year in customer service, strong communication, and the ability to multitask across CRM and Microsoft Office apps.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required for remote capability.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Connaissances

Customer service

Oral and written communication

Empathy under pressure

Typing 35 WPM

Formation

High School Diploma or GED

Outils

CRM software

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Description du poste

Modivcare is seeking a Care Center Representative for a fully remote role. Start date listed as November 30, 2026. Shifts are 3rd shift only with one required weekend day.

Compensation starts at $16/hr. You will handle emergency and non-emergency calls, provide empathetic support, and document interactions in real time. Ideal candidates have 0–1 year in customer service, strong communication, and the ability to multitask across CRM and Microsoft Office apps.