Remote Care Center Specialist (2nd Shift)

Modivcare; Virginia Beach (VA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fully remote

2nd shift

Weekend availability

Job summary

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote capacity. You will handle emergency and non-emergency calls, follow protocols, and provide compassionate, accurate responses while documenting interactions in real time.

The role requires 0–1 year in customer service, strong communication and typing (35 WPM), and the ability to work 2nd shift including a weekend day. Training and compliance testing are part of onboarding.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

Multitasking

CRM software

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote capacity. You will handle emergency and non-emergency calls, follow protocols, and provide compassionate, accurate responses while documenting interactions in real time.

The role requires 0–1 year in customer service, strong communication and typing (35 WPM), and the ability to work 2nd shift including a weekend day. Training and compliance testing are part of onboarding.