Remote Care Center Specialist – 2nd Shift

Modivcare

Charleston (WV)

Remote

USD 18,000 - 26,000

Full time

5 days ago

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Job summary

Modivcare seeks a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role requires handling high volumes of calls with empathy, recording details in real time, and updating records accurately.

A November 30th, 2026 start date and a 2nd shift (one weekend day) are noted, with the role offering strong training and compliance expectations. You will communicate clearly, manage sensitive information, and assist with preventative

Qualifications

0–1 year of customer service experience, preferably in a contact center or healthcare settings.
High School Diploma or GED required.

Responsibilities

Answer incoming emergency and non-emergency calls following protocols to determine priorities.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms with empathy and attention to detail.
Record call details, dispatches, and messages into a database in real time.
Communicate with customers with empathy, respect, and patience.
Verify and update customer information to ensure records accuracy.
Troubleshoot alarm systems and report issues for timely maintenance.
Proactively inquire about and recommend preventative healthcare services.
Manage access to sensitive materials and maintain confidentiality.