Remote Care Center Specialist - 2nd Shift

Modivcare; Salem (NH); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is hiring a Care Center Representative to answer calls, dispatch responses, and support members during critical moments. This remote position emphasizes empathy, accuracy, and teamwork across multiple systems.

Successful candidates will have 0–1 year of customer service experience, a high school diploma or GED, and reliable internet for a fully remote role. Training and compliance testing are included, with weekend shifts and a starting wage of $16 per hour.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote capability: Must have reliable home internet to support remote work.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Multitasking

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

MS Word

MS Excel

Outlook

PowerPoint

Job description

Modivcare is hiring a Care Center Representative to answer calls, dispatch responses, and support members during critical moments. This remote position emphasizes empathy, accuracy, and teamwork across multiple systems.

Successful candidates will have 0–1 year of customer service experience, a high school diploma or GED, and reliable internet for a fully remote role. Training and compliance testing are included, with weekend shifts and a starting wage of $16 per hour.