Remote Care Center Specialist

Modivcare; Helena (MT); A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

401(k) company match

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Descripción de la vacante

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members across the country. This fully remote role starts on November 30th, 2026, with 1st shift and a required weekend day.

The position requires strong communication, empathy, and the ability to work across multiple systems with a headset and computer. Ideal candidates have 0–1 year in customer service, excellent typing (35 WPM), and the ability to maintain confidentiality while handling

Formación

• High school diploma or GED required.
• 0–1 year in customer service, preferably in contact center or healthcare.
• Reliable internet for remote work is required.

Responsabilidades

• Answer emergency and non-emergency calls following protocol.
• Provide compassionate customer support using scripts and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful times.
• Record call details, dispatches, and messages in real time while staying accurate.
• Communicate with empathy, respect, and patience to ensure a positive member experience.
• Verify and update customer information to keep records accurate.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively discuss and recommend preventative healthcare services.
• Manage access to sensitive materials with strict confidentiality.
• Talk and type across multiple screens and systems efficiently.
• Complete new hire training and pass compliance testing.

Conocimientos

Customer service

Communication

Empathy

Independence

Educación

High School Diploma

Herramientas

Excel

Outlook

PowerPoint

CRM

Descripción del empleo

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members across the country. This fully remote role starts on November 30th, 2026, with 1st shift and a required weekend day.

The position requires strong communication, empathy, and the ability to work across multiple systems with a headset and computer. Ideal candidates have 0–1 year in customer service, excellent typing (35 WPM), and the ability to maintain confidentiality while handling