Remote Care Center Specialist – 2nd Shift

Modivcare; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts, delivering compassionate support during critical moments from a fully remote location.

Start Date: November 30, 2026. Shifts available: 2nd shift with a weekend day requirement. Starting pay: $16 per hour. This role is fully remote and requires the ability to handle high volumes with empathy while maintaining confidentiality.

Qualifications

• Education: High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires internet speeds of 50Mbps down / 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Calm under pressure

Self-motivation

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts, delivering compassionate support during critical moments from a fully remote location.

Start Date: November 30, 2026. Shifts available: 2nd shift with a weekend day requirement. Starting pay: $16 per hour. This role is fully remote and requires the ability to handle high volumes with empathy while maintaining confidentiality.