Remote Care Center Specialist

Modivcare; Virginia; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance/AD&D

Voluntary Life Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. You will handle emergency and non-emergency calls, follow protocols, and provide compassionate support across a nationwide member base.

The position requires a high school diploma or GED and 0–1 year in a contact center or healthcare setting. Ideal candidates communicate clearly, stay calm under pressure, and can navigate multiple systems while typing at least 35 WPM.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Strong written and verbal communicatie

Empathy under pressure

Independent and collaborative work

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. You will handle emergency and non-emergency calls, follow protocols, and provide compassionate support across a nationwide member base.

The position requires a high school diploma or GED and 0–1 year in a contact center or healthcare setting. Ideal candidates communicate clearly, stay calm under pressure, and can navigate multiple systems while typing at least 35 WPM.