Remote Care Center Specialist

Modivcare; Mississippi; A distancia; USD 20.664.000 - 28.930.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) retirement plan with company–匹h

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Descripción de la vacante

Modivcare is seeking a Care Center Representative to support members nationwide from a fully remote role. The position offers a starting wage of $15 per hour and requires weekend availability on 1st shift.

You will handle emergency and non-emergency calls with empathy, log interactions in real-time, and uphold confidentiality across multiple systems. Ideal candidates have a High School Diploma or GED and 0–1 year in customer service, preferably in healthcare or contact centers.

Formación

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred, in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsabilidades

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Conocimientos

Exceptional customer service

Oral & written communication

Empathy under pressure

Independent & collaborative

Educación

High School Diploma or GED

Herramientas

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Descripción del empleo

Modivcare is seeking a Care Center Representative to support members nationwide from a fully remote role. The position offers a starting wage of $15 per hour and requires weekend availability on 1st shift.

You will handle emergency and non-emergency calls with empathy, log interactions in real-time, and uphold confidentiality across multiple systems. Ideal candidates have a High School Diploma or GED and 0–1 year in customer service, preferably in healthcare or contact centers.