Remote Care Center Specialist

Modivcare; South Dakota; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan with company-m

Paid Time Off

Tuition Reimbursement

Disability benefits

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. The position starts at $15/hr and requires basic high school education with 0–1 year of customer service experience.

You will handle incoming emergency and non-emergency calls, provide compassionate support, document interactions, and maintain confidentiality across multiple systems. Ideal candidates are calm under pressure, tech-savvy, and able to work weekends with flexible hours.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year in customer service, preferably in a contact center or healthcare.
• Schedules: Weekend, overtime, and flexible hours as needed.
• Remote capability: minimum internet speeds 50Mbps down / 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts and real-time responses.
• Monitor high volume medical alerts and alarms, offering care.
• Record call details and dispatches into a database in real time.
• Verify and update customer information to ensure records accuracy.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively suggest preventative healthcare services to members.
• Maintain confidentiality of sensitive materials.
• Talk and type across multiple screens and systems.
• Complete new hire training and compliance testing.

Skills

Exceptional customer service

Strong communication

Calm under pressure

Self-motivated

Typing 35 WPM

CRM familiarity

Multitasking across screens

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. The position starts at $15/hr and requires basic high school education with 0–1 year of customer service experience.

You will handle incoming emergency and non-emergency calls, provide compassionate support, document interactions, and maintain confidentiality across multiple systems. Ideal candidates are calm under pressure, tech-savvy, and able to work weekends with flexible hours.