Remote Care Center Specialist

Modivcare; South Dakota; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance (Basic)

Voluntary Life Insurance

FSAs (Health & Dependent Care)

Commuter & Parking Benefits

401(k) Retirement Savings Plan with

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and dispatch responses nationwide from a fully remote location. The role emphasizes empathy, accuracy, and adherence to protocols in potentially stressful moments.

Ideal candidates will have a HS diploma or GED, 0–1 year in customer service, and the ability to manage multiple screens while typing. Weekend shifts and flexible hours are needed; strong communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires fast internet at least 50Mbps down and 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Calm under pressure

Self-motivated

Typing 35 WPM

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and dispatch responses nationwide from a fully remote location. The role emphasizes empathy, accuracy, and adherence to protocols in potentially stressful moments.

Ideal candidates will have a HS diploma or GED, 0–1 year in customer service, and the ability to manage multiple screens while typing. Weekend shifts and flexible hours are needed; strong communication skills are essential.