Remote Care Center Specialist

Modivcare; South Carolina; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Parental leave

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and coordinate timely responses for members nationwide. This fully remote role requires strong communication, empathy, and the ability to manage high volumes of calls across multiple systems.

The ideal candidate has a High School Diploma or GED, 0–1 year of customer service experience, and comfort with CRM software, typing 35 WPM, and working weekends as needed.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Skills

Customer service

Empathy

Oral communication

Written communication

CRM systems

Typing 35 WPM

MS Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and coordinate timely responses for members nationwide. This fully remote role requires strong communication, empathy, and the ability to manage high volumes of calls across multiple systems.

The ideal candidate has a High School Diploma or GED, 0–1 year of customer service experience, and comfort with CRM software, typing 35 WPM, and working weekends as needed.