Remote Care Center Specialist

Modivcare; Nevada; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan with company match

Flexible scheduling

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role based in the United States. Starting compensation is $15 per hour, with shifts including weekends. The position requires a high school diploma or GED and 0–1 year of customer service experience.

You will handle calls, manage alerts, and document interactions while maintaining confidentiality and compassion. The role emphasizes empathy, accuracy, and efficient multi-system navigation, with opportunities to grow and

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Proficient typing skills (35 WPM).
• Familiarity with CRM software and MS Office benefits daily tasks.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Strong written & verbal communication

Calm under pressure

Independent & collaborative

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word/Excel/Outlook/PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role based in the United States. Starting compensation is $15 per hour, with shifts including weekends. The position requires a high school diploma or GED and 0–1 year of customer service experience.

You will handle calls, manage alerts, and document interactions while maintaining confidentiality and compassion. The role emphasizes empathy, accuracy, and efficient multi-system navigation, with opportunities to grow and