Remote Care Center Specialist

Modivcare; Tennessee; A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Employer Paid Life Insurance

401(k) with company match

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Descripción de la vacante

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle inbound calls, assess emergencies, provide supportive customer service, and document interactions in real time.

The role emphasizes empathy, accuracy, and the ability to work across multiple systems. Ideal candidates have 0–1 year in customer service, strong communication skills, and the capacity to maintain confidentiality while assisting members in a high-volume setting.

Formación

• High School Diploma or GED required.
• 0–1 year of customer service experience; contact center or healthcare settings preferred.
• Remote capability: 50 Mbps down, 25 Mbps up internet speeds.

Responsabilidades

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful situations.
• Record call details, dispatches, and messages into a database in real-time with accuracy.
• Communicate with empathy, respect, and patience to ensure a positive member experience.
• Verify and update customer information to keep records accurate.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively discuss and recommend preventative healthcare services to members.
• Manage access to sensitive materials and maintain confidentiality.
• Talk and type while navigating multiple screens and systems efficiently.
• Complete new hire training and pass compliance testing.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Empathy under pressure

Independent work

Educación

High School Diploma or GED

Herramientas

CRM systems

Typing 35 WPM

MS Word/Excel/Outlook/PowerPoint

Descripción del empleo

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle inbound calls, assess emergencies, provide supportive customer service, and document interactions in real time.

The role emphasizes empathy, accuracy, and the ability to work across multiple systems. Ideal candidates have 0–1 year in customer service, strong communication skills, and the capacity to maintain confidentiality while assisting members in a high-volume setting.