Remote Care Center Specialist

Modivcare; Kentucky; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Job summary

Modivcare is hiring a Care Center Representative for a fully remote role. The position involves handling both emergency and non-emergency calls, following protocols, and providing compassionate customer support to members nationwide.

The ideal candidate has a high school diploma or GED and 0–1 year of customer service experience, preferably in healthcare or contact centers. Weekend availability, strong typing (35 WPM), and proficiency with CRM tools are expected.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Answer incoming emergency and non-emergency calls, follow protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Empathy

Typing 35 WPM

CRM software

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is hiring a Care Center Representative for a fully remote role. The position involves handling both emergency and non-emergency calls, following protocols, and providing compassionate customer support to members nationwide.

The ideal candidate has a high school diploma or GED and 0–1 year of customer service experience, preferably in healthcare or contact centers. Weekend availability, strong typing (35 WPM), and proficiency with CRM tools are expected.