Remote Care Center Specialist

Modivcare; Montana; Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance

401(k) Retirement Plan

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle emergency and non-emergency calls, provide compassionate support, and manage sensitive information with strict confidentiality. No prior healthcare experience required; 0–1 year in CS is acceptable.

Willingness to work weekends and overtime, plus remote capability, are essential. Training and compliance testing are provided to ensure high-quality member care.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM software

MS Word

MS Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle emergency and non-emergency calls, provide compassionate support, and manage sensitive information with strict confidentiality. No prior healthcare experience required; 0–1 year in CS is acceptable.

Willingness to work weekends and overtime, plus remote capability, are essential. Training and compliance testing are provided to ensure high-quality member care.