Remote Care Center Specialist

Modivcare; Utah; À distance; USD 17 000 - 24 000; Plein temps

Résumé du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide during critical moments. This role is fully remote and requires empathetic, accurate handling of calls with a strong focus on patient privacy.

The ideal candidate will have a High School Diploma or GED and 0–1 year of customer service experience, with a willingness to work weekends and flexible hours.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience.
• Willingness to work weekends, overtime, and flexible hours.
• Must reside in eligible states including UT.
• Remote capability: 50Mbps down / 25Mbps up internet speeds.

Responsabilités

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts.
• Monitor a high volume of medical alerts and alarms.
• Record call details, dispatches, and messages in real-time.
• Communicate with empathy, respect, and patience.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues.
• Proactively inquire about preventative healthcare services.
• Maintain confidentiality of sensitive materials.
• Talk and type across multiple screens and systems.
• Complete new hire training and compliance testing.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Empathy

Multitasking

Typing 35 WPM

CRM software

MS Office

Formation

High school diploma or GED

Outils

CRM software

Microsoft Office

Description du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide during critical moments. This role is fully remote and requires empathetic, accurate handling of calls with a strong focus on patient privacy.

The ideal candidate will have a High School Diploma or GED and 0–1 year of customer service experience, with a willingness to work weekends and flexible hours.