Remote Care Center Specialist

Modivcare; Wisconsin; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan with 公司

Résumé du poste

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate customer support, and dispatch responses in real‑time. This fully remote role requires strong communication and the ability to manage high call volumes.

The ideal candidate has 0–1 year in customer service, a high school diploma or GED, and comfort with CRM systems and Microsoft Office. Weekend shifts and flexible hours are required, with comprehensive benefits available.

Qualifications

• Minimum education: High School Diploma or GED.
• Experience: 0–1 year in customer service, preferably in healthcare or contact center.
• Remote-capable role requiring reliable internet and home setup.

Responsabilités

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts and genuine responses.
• Monitor medical alerts and alarms and dispatch appropriately.
• Log call details and updates in real-time in the database.
• Maintain confidentiality of sensitive information and patient data.
• Cross-check and update customer records for accuracy.
• Assist with troubleshooting alarm systems and report issues.
• Promote preventive healthcare services to members.

Connaissances

Customer service

Oral & written communication

Empathy

Independent & collaborative work

Formation

High School Diploma or GED

Outils

CRM software

MS Office (Word/Excel/Outlook/PowerPoint)

Description du poste

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate customer support, and dispatch responses in real‑time. This fully remote role requires strong communication and the ability to manage high call volumes.

The ideal candidate has 0–1 year in customer service, a high school diploma or GED, and comfort with CRM systems and Microsoft Office. Weekend shifts and flexible hours are required, with comprehensive benefits available.