Remote Care Center Support Specialist

Modivcare; Utah; Remote; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide support to individuals and families nationwide. This remote role helps ensure comfort and peace of mind during critical moments.

The position requires high school completion, 0–1 year in customer service, and the ability to handle high call volumes with empathy while using CRM systems and Microsoft Office tools. Weekend availability is required.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability with adequate home internet speed (minimum 50Mbps down, 25Mbps up).

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted/non-scripted responses.
• Monitor high volume medical alerts and alarms with empathy.
• Record call details and dispatches in real-time with accuracy.
• Verify and update customer information to keep records current.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Promote preventative healthcare services to members.

Skills

Exceptional customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Independent and collaborative work

Education

HS Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide support to individuals and families nationwide. This remote role helps ensure comfort and peace of mind during critical moments.

The position requires high school completion, 0–1 year in customer service, and the ability to handle high call volumes with empathy while using CRM systems and Microsoft Office tools. Weekend availability is required.