Remote Care Center Specialist

Modivcare; Oklahoma; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp​

Job summary

Modivcare seeks a Care Center Representative to respond to alerts, provide compassionate support, and manage high-volume calls from a remote location. You will document details in real-time, verify records, and maintain confidentiality while assisting members with empathy and accuracy.

Requirements include a high school diploma or GED and 0–1 year in customer service, with weekend availability and flexible hours.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral & written communication

Calm under pressure

Independent & collaborative

Typing 35 WPM

CRM familiarity

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Multiple screen navigation

Microsoft Office

Job description

Modivcare seeks a Care Center Representative to respond to alerts, provide compassionate support, and manage high-volume calls from a remote location. You will document details in real-time, verify records, and maintain confidentiality while assisting members with empathy and accuracy.

Requirements include a high school diploma or GED and 0–1 year in customer service, with weekend availability and flexible hours.