Remote Care Center Specialist

Modivcare; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide comfort, and support individuals and families during critical moments. This fully remote role emphasizes empathetic communication and accurate real-time logging across multiple systems.

The ideal candidate will have a high school diploma and 0–1 year in customer service, with weekend availability and a commitment to confidentiality and compassionate care.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work weekends and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor high volume medical alerts and record details in real-time.
• Verify and update customer information in the system.

Skills

Customer service

Communication

Empathy

Typing 35 WPM

CRM systems

Microsoft Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide comfort, and support individuals and families during critical moments. This fully remote role emphasizes empathetic communication and accurate real-time logging across multiple systems.

The ideal candidate will have a high school diploma and 0–1 year in customer service, with weekend availability and a commitment to confidentiality and compassionate care.