Remote Care Center Specialist

Modivcare; Tallahassee (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision benefits

401(k) with company match

Job summary

Modivcare is hiring a remote Care Center Representative to support members nationwide. You will handle emergency and non-emergency calls, follow protocols, document details, and coordinate responses with empathy and accuracy. The role emphasizes confidentiality, patient-first service, and teamwork.

Ideal candidates bring strong communication, basic tech skills, and the ability to stay calm under pressure. The position requires weekend availability and completion of compliance training.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Customer service

Communication

Empathy under pressure

Multitasking

Typing 35 WPM

CRM familiarity

MS Office proficiency

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is hiring a remote Care Center Representative to support members nationwide. You will handle emergency and non-emergency calls, follow protocols, document details, and coordinate responses with empathy and accuracy. The role emphasizes confidentiality, patient-first service, and teamwork.

Ideal candidates bring strong communication, basic tech skills, and the ability to stay calm under pressure. The position requires weekend availability and completion of compliance training.