Remote Care Center Specialist

Modivcare; Oklahoma City (OK); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote role

Job summary

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts from a remote location. You will provide compassionate support, document interactions in real time, and maintain accurate records while following established protocols.

The role requires strong communication and empathy, the ability to work in a high-volume environment, and readiness to train and complete compliance testing. Weekend availability is possible with a November 30, 2026 start date.

Qualifications

• Minimum 0–1 year of customer service experience, preferably in healthcare settings.
• High school diploma or GED required.
• Ability to communicate clearly and empathetically with members and families.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful situations.
• Record call details, dispatches, and messages into a database in real time with accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain confidentiality.
• Talk and type concurrently while navigating multiple screens and systems.
• Complete new hire training and pass required compliance testing.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts from a remote location. You will provide compassionate support, document interactions in real time, and maintain accurate records while following established protocols.

The role requires strong communication and empathy, the ability to work in a high-volume environment, and readiness to train and complete compliance testing. Weekend availability is possible with a November 30, 2026 start date.