Remote Care Center Specialist

Modivcare; Georgia; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) retirement plan with company  –

Paid Time Off

Tuition Reimbursement

Employee Discounts

Résumé du poste

Modivcare is seeking a Care Center Representative who will respond to alerts and provide comfort and support to individuals and families nationwide in a fully remote role. The position demands strong communication, empathy, and the ability to manage high volumes of calls and data entry across multiple systems.

The successful candidate will handle emergency and non-emergency calls, document details in real-time, and coordinate with teams to dispatch appropriate responses.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or contact center.
• Must be able to work weekends and flexible hours.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Connaissances

Typing 35 WPM

Exceptional customer service

Empathy

Communication

Formation

High School Diploma or GED

Outils

CRM software

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Modivcare is seeking a Care Center Representative who will respond to alerts and provide comfort and support to individuals and families nationwide in a fully remote role. The position demands strong communication, empathy, and the ability to manage high volumes of calls and data entry across multiple systems.

The successful candidate will handle emergency and non-emergency calls, document details in real-time, and coordinate with teams to dispatch appropriate responses.