Remote Care Center Specialist

Modivcare; New Mexico; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

401(k) Retirement Savings Plan with，公司

Paid Time Off

Paid Parental Leave

Disability Insurance (Short/Long-Term)

Tuition Reimbursement

Employee Discounts

Résumé du poste

Modivcare is seeking a Care Center Representative for a fully remote role. Start date and weekend shifts apply, with compensation starting at $15/hr. You will respond to alerts, provide compassionate support, and document interactions in real-time across multiple systems.

The role emphasizes confidentiality, empathy, and efficient multitasking while handling 100+ daily calls and maintaining accurate records. Prior experience in healthcare or contact centers is preferred.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience preferred.
• Ability to work weekends and flexible hours as needed.
• Remote capability requires reliable internet connectivity.

Responsabilités

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate support using scripted and non-scripted responses.
• Monitor medical alerts and alarms ensuring timely responses.
• Record call details and dispatches into a database in real time.
• Communicate with empathy to ensure a positive member experience.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues.
• Proactively discuss preventative healthcare services.
• Manage access to sensitive materials and maintain confidentiality.
• Talk and type simultaneously across multiple screens.
• Complete new hire training and compliance testing.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Calm under pressure

Independent & collaborative

Typing 35 WPM

Formation

High School Diploma or GED

Outils

CRM systems

Microsoft Office

Description du poste

Modivcare is seeking a Care Center Representative for a fully remote role. Start date and weekend shifts apply, with compensation starting at $15/hr. You will respond to alerts, provide compassionate support, and document interactions in real-time across multiple systems.

The role emphasizes confidentiality, empathy, and efficient multitasking while handling 100+ daily calls and maintaining accurate records. Prior experience in healthcare or contact centers is preferred.