Remote Care Center Specialist

Modivcare; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and support families nationwide in a fully remote role. You will handle emergency and non-emergency calls, follow protocols, and dispatch responses with empathy and accuracy.

Ideal candidates have 0–1 year in customer service, strong communication, and the ability to work weekend shifts. Starting pay is $15 per hour, with benefits and room for growth within a compassionate, service-driven team.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience.
• Experience in a contact center or healthcare setting preferred.
• Weekend availability and flexibility.
• Remote work capability requires reliable internet.

Responsibilities

• Answer incoming calls and determine priorities per protocol.
• Provide compassionate customer support using scripts.
• Monitor medical alerts and respond calmly.
• Record details in the database in real-time.
• Protect confidentiality of sensitive information.
• Complete new-hire training and compliance tests.

Skills

Customer service

Empathy

Communication

Multitasking

Independent work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Typing 35 WPM

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and support families nationwide in a fully remote role. You will handle emergency and non-emergency calls, follow protocols, and dispatch responses with empathy and accuracy.

Ideal candidates have 0–1 year in customer service, strong communication, and the ability to work weekend shifts. Starting pay is $15 per hour, with benefits and room for growth within a compassionate, service-driven team.