Remote Care Center Specialist

Modivcare; South Carolina; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Parental Leave

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide empathetic support, and dispatch appropriate responses nationwide. The role is fully remote, with 1st shift, weekend coverage, and a starting wage of $15 per hour.

Ideal candidates have 0–1 year in customer service, strong communication skills, and proficiency with CRM tools. Must have a HS diploma or GED and reliable internet for remote work.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or call center.

Responsibilities

• Answer inbound emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful situations.
• Record call details, dispatches, and messages into a database in real time with accuracy.
• Communicate with empathy, respect, and patience to ensure a positive member experience.
• Verify and update customer information to keep records accurate.

Skills

Customer service

Oral and written communication

Calm under pressure

Independent & collaborative

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide empathetic support, and dispatch appropriate responses nationwide. The role is fully remote, with 1st shift, weekend coverage, and a starting wage of $15 per hour.

Ideal candidates have 0–1 year in customer service, strong communication skills, and proficiency with CRM tools. Must have a HS diploma or GED and reliable internet for remote work.