Remote Care Center Specialist

Modivcare; Philadelphia (Philadelphia County); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) Retirement Savings Plan

Paid Time Off

Employee discounts

Remote work

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, support members, and coordinate responses nationwide. This remote role requires compassionate communication, efficient multitasking across systems, and adherence to privacy standards. 1st shift with weekend days, starting at $15/hr.

Ideal candidates have 0–1 year in customer service, a HS diploma or GED, and the ability to work from home with reliable internet and equipment. Training and compliance testing are provided.

Qualifications

• Experience in customer service environments, preferably in healthcare or contact centers.
• Strong written and verbal communication.
• Ability to stay calm and empathetic in high-pressure situations.
• Proficient with standard office software.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Interpersonal skills

Communication

Calm under pressure

Independent work

Education

High School diploma or GED

Tools

CRM systems

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, support members, and coordinate responses nationwide. This remote role requires compassionate communication, efficient multitasking across systems, and adherence to privacy standards. 1st shift with weekend days, starting at $15/hr.

Ideal candidates have 0–1 year in customer service, a HS diploma or GED, and the ability to work from home with reliable internet and equipment. Training and compliance testing are provided.