Remote Care Center Specialist

Modivcare; Sioux Falls (SD); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support nationwide. This fully remote role requires strong communication, empathy, and the ability to handle high call volumes with accuracy.

Training will be provided and the position includes weekend shifts. Requirements include a high school diploma or GED and 0–1 year of customer service experience, preferably in healthcare or contact centers.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Customer service

Communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support nationwide. This fully remote role requires strong communication, empathy, and the ability to handle high call volumes with accuracy.

Training will be provided and the position includes weekend shifts. Requirements include a high school diploma or GED and 0–1 year of customer service experience, preferably in healthcare or contact centers.