Remote Care Center Specialist

Modivcare; Clayton (NM); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. You will answer calls, monitor alerts, document interactions, and provide compassionate support while maintaining confidentiality. The job requires a HS diploma or GED, 0–1 year experience, and weekend availability.

The role offers the 1st shift with weekend coverage and a starting pay of $15 per hour, with benefits to follow.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Remote role with weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. You will answer calls, monitor alerts, document interactions, and provide compassionate support while maintaining confidentiality. The job requires a HS diploma or GED, 0–1 year experience, and weekend availability.

The role offers the 1st shift with weekend coverage and a starting pay of $15 per hour, with benefits to follow.