Remote Care Center Support Specialist

Modivcare; New Hampshire; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan with 회사

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with shifts including a weekend day and a starting wage of $15 per hour.

You will handle calls, document details in real time, and maintain confidentiality while assisting members with empathy and accuracy. Training and compliance testing are required.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Strong written and verbal communication; ability to stay calm under pressure.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Customer service

Communication

Empathy

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office 365

Job description

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with shifts including a weekend day and a starting wage of $15 per hour.

You will handle calls, document details in real time, and maintain confidentiality while assisting members with empathy and accuracy. Training and compliance testing are required.