Remote Care Center Specialist

Modivcare; Ohio; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Paid Parental Leave

Short-Term Disability

Tuition Reimbursement

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming calls, provide compassionate support, and manage alerts with accuracy across multiple systems. The position requires 0–1 year of customer service experience and a High School Diploma or GED.

Shifts include 1st shift with one required weekend day; compensation starts at $15/hr. Must live in eligible states including Ohio.

Qualifications

• Respond to emergency and non-emergency calls using protocols
• Provide compassionate customer support with scripted and non-scripted responses
• Monitor medical alerts and alarms and respond with care

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming calls, provide compassionate support, and manage alerts with accuracy across multiple systems. The position requires 0–1 year of customer service experience and a High School Diploma or GED.

Shifts include 1st shift with one required weekend day; compensation starts at $15/hr. Must live in eligible states including Ohio.