Remote Care Center Specialist

Modivcare; Nevada; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp​

Health Care and Dependent Care FSA

Pre-Tax and Post-Tax Commuter and Par​

401(k) Retirement Savings Plan with 公司

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to individuals nationwide. This is a fully remote role with a 1st shift and one required weekend day, starting at $15/hr.

As part of the team, you will handle high-volume calls using scripted and non-scripted responses, maintain accurate records, and communicate with empathy. Training and compliance testing are provided to new hires.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Empathy

Independent worker

Education

High School Diploma or GED

Tools

CRM systems

MS Office

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to individuals nationwide. This is a fully remote role with a 1st shift and one required weekend day, starting at $15/hr.

As part of the team, you will handle high-volume calls using scripted and non-scripted responses, maintain accurate records, and communicate with empathy. Training and compliance testing are provided to new hires.