Remote Care Center Specialist

Modivcare; Guin (AL); Remote; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Zusammenfassung

Modivcare seeks a Care Center Representative to respond to alerts, provide empathetic support, and dispatch responses from a remote site. You will handle high volumes, document interactions, and maintain confidentiality while serving members nationwide.

The role emphasizes service excellence and compliance in a fast-paced environment. The position starts on November 30th, 2026, offers 1st shift with a weekend day, and compensates from $15 per hour, with comprehensive benefits and remote work

Qualifikationen

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability with minimum internet speeds of 50Mbps down and 25Mbps up.

Aufgaben

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during stressful moments.
• Record call details, dispatches, and messages into a database in real time with accuracy.
• Communicate with empathy, respect, and patience to ensure a positive member experience.
• Verify and update customer information in the system to keep records accurate.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively discuss and recommend preventative healthcare services to members.
• Manage access to sensitive materials and maintain confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Kenntnisse

Exceptional customer service

Oral and written communication

Calm under pressure

Self-motivated; able to work autonomou

Ausbildung

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Modivcare seeks a Care Center Representative to respond to alerts, provide empathetic support, and dispatch responses from a remote site. You will handle high volumes, document interactions, and maintain confidentiality while serving members nationwide.

The role emphasizes service excellence and compliance in a fast-paced environment. The position starts on November 30th, 2026, offers 1st shift with a weekend day, and compensates from $15 per hour, with comprehensive benefits and remote work