Remote Care Center Specialist

Modivcare; Bismarck (ND); À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Tuition Reimbursement

Employee Discounts

Résumé du poste

Modivcare's Care Center Representatives respond to alerts to provide comfort and peace of mind to individuals and families across the country during critical moments. This fully remote role starts on November 30, 2026 and offers 1st shift (one required weekend day) with compensation starting at $15 per hour.

You will handle inbound calls, dispatch responses, document details in real-time, and support members with empathy while maintaining confidentiality and accuracy.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.

Connaissances

Exceptional customer service

Interpersonal skills

Strong communication

Calm under pressure

Independent and collaborative

Formation

High School Diploma or GED

Outils

CRM systems

Microsoft Office Suite

Description du poste

Modivcare's Care Center Representatives respond to alerts to provide comfort and peace of mind to individuals and families across the country during critical moments. This fully remote role starts on November 30, 2026 and offers 1st shift (one required weekend day) with compensation starting at $15 per hour.

You will handle inbound calls, dispatch responses, document details in real-time, and support members with empathy while maintaining confidentiality and accuracy.