Remote Care Center Specialist

Modivcare; Charlotte (NC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Job summary

Modivcare in the United States is seeking a Care Center Representative to respond to alerts, provide comfort and support to members nationwide. This fully remote role offers a November 30, 2026 start date, 1st shift with one weekend day, and starting pay of $15 per hour.

You will handle calls, dispatch responses, maintain confidentiality, use CRM systems, and complete training while meeting compliance. Ideal candidates have strong customer service skills, a quick typing speed (35 WPM), and the

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience.
• Experience in contact centers or healthcare settings preferred.
• Remote capability with reliable internet.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Record call details in real-time.
• Verify and update customer information in the system.

Skills

Customer service

Communication

Empathy

Independence

Education

High School Diploma or GED

Tools

CRM systems

MS Office

Job description

Modivcare in the United States is seeking a Care Center Representative to respond to alerts, provide comfort and support to members nationwide. This fully remote role offers a November 30, 2026 start date, 1st shift with one weekend day, and starting pay of $15 per hour.

You will handle calls, dispatch responses, maintain confidentiality, use CRM systems, and complete training while meeting compliance. Ideal candidates have strong customer service skills, a quick typing speed (35 WPM), and the