Remote Care Center Scheduler & Support Agent

Independence Health System; Greensburg (Westmoreland County); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work option

Job summary

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests and scheduling appointments by phone. The role emphasizes exceptional customer service to understand patient needs and verify demographics and insurance information.

Responsibilities may include data reporting, obtaining referrals and authorizations, and communicating with supervisors about patient concerns.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.

Responsibilities

• Schedules appointments by phone following scheduling protocols.
• Maintains scheduling system with accurate records.
• Obtains referrals, authorizations, and demographic information; verifies insurance details.

Skills

Basic computer skills

Typing speed 35 wpm

Call center experience

Medical switchboard familiarity

Education

High School Diploma or equivalent

Medical Terminology (preferred)

Job description

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests and scheduling appointments by phone. The role emphasizes exceptional customer service to understand patient needs and verify demographics and insurance information.

Responsibilities may include data reporting, obtaining referrals and authorizations, and communicating with supervisors about patient concerns.